MANOJ KUMAR DEVISETTY believes in helping its customers as far as
possible, and has therefore a liberal cancellation policy. Under
this policy:
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Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation
request may not be entertained if the orders have been communicated
to the vendors/merchants and they have initiated the process of
shipping them.
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MANOJ KUMAR DEVISETTY does not accept cancellation requests for
perishable items like flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the
same to our Customer Service team. The request will, however, be
entertained once the merchant has checked and determined the same at
his own end. This should be reported within 7 Days of receipt of the
products. In case you feel that the product received is not as shown
on the site or as per your expectations, you must bring it to the
notice of our customer service within 7 Days of receiving the
product. The Customer Service Team after looking into your complaint
will take an appropriate decision.
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In case of complaints regarding products that come with a warranty
from manufacturers, please refer the issue to them. In case of any
Refunds approved by the MANOJ KUMAR DEVISETTY, it'll take 3-5 Days
for the refund to be processed to the end customer.